Refund Policy

Last updated: July 5, 2026

This Refund Policy applies to all digital products and services purchased from Super Nexa Growth.

Digital Purchase Notice

All purchases on our website are digital. Once an order is processed, started, delivered, or access has been provided, it may not be eligible for refund.

Refund Eligibility

A refund may be considered if:

Your order has not started yet
The product or service is unavailable
We are unable to process your order
A duplicate payment was made by mistake
You contacted support with a valid issue before opening a dispute

Non-Refundable Cases

Refunds are not guaranteed if:

The order has already started
The order has been completed or delivered
You provided wrong or incomplete information
You changed or removed required details after ordering
You ordered the wrong product or package
You failed to read the product details before purchase
The issue is caused by a third-party platform, provider, account restriction, or external update
You opened a chargeback or dispute before contacting support

Manual Review

All refund requests are reviewed manually. Approval depends on order status, delivery status, payment status, and the reason for the request.

Store Credit

In some cases, we may offer store credit instead of a refund.

Processing Time

If a refund is approved, processing time depends on the payment method and payment provider. Some refunds may take several business days to appear.

Contact Before Dispute

Please contact support before opening a chargeback, dispute, or claim. We will review the issue and try to provide a fair solution.

Contact

For refund help, contact us through our contact page, WhatsApp, or email with your order number and payment email.